Streamlining Accounts Payable with Intelligent Process Automation (IPA)
As one of the world’s foremost providers of consultancy, technology and outsourcing services, Capgemini constantly strive to deliver enhanced business value, increased efficiencies and an exceptional customer experience to their clients.
The Business Challenge
One of Capgemini’s clients was looking to transform the way they process their customer invoices and requested an innovative solution. Capgemini responded by engaging their Intelligent Process Automation (IPA) partner Celaton to deploy their Intelligent Document Processing (IDP) platform, inSTREAM, that achieves efficiency gains through reducing the amount of manual effort required in processing unstructured and semi structured content.
The Solution
Delivered as a service, inSTREAM™ applies its IPA technologies, including RPA, Machine Learning and OCR to streamline the processing of invoices for Capgemini’s client.
Upon receiving an invoice from a dedicated Capgemini mailbox, inSTREAM is able to learn the pattern of unstructured content through the natural consequence of processing the document. As a result, inSTREAM is able to read and categorise the document whilst extracting key data and carrying out further tasks such as validation and verification of supplier details, PO checks, currency conversion and other business checks.
inSTREAM learns through collaboration with Capgemini’s Processing Assistants by using an intuitive GUI (Graphical User Interface) to show its understanding of the supplier invo ice which is validated by the Assistants, or amended if necessary. inSTREAMlearns from every transaction processed and as volumes increase, inSTREAM’s confidence and accuracy improves.
Value Delivered
As a result of applying inSTREAM to their client’s invoice processing, Capgemini achieved 67% reduction in the number of FTEs needed in the process. The amount of incorrect data generated by human error was significantly reduced and as a result there was a notable increase in performance accuracy. In addition , Capgemini has observed a 20% decrease in the number of Help Desk queries from their client, resulting in a significant increase in overall customer satisfaction.
“At a time when there is considerable hype about artificial intelligence and robotics, Capgemini and Celaton can clearly demonstrate tangible, innovative and fully operational AI implementations that are delivering business value beyond our initial expectations.” said Jon Bell, Head of the Global Delivery.
Benefits Achieved
Improvement in customer experience
Faster processing
Reduction in inaccurate data entering customer’s finance system
“Capgemini and Celaton can clearly demonstrate tangible, innovative and fully operational AI implementations that are delivering business value.”
Head of Global Delivery Network
Reduction in the number of FTEs needed in the process
Decrease in help desk queries
Strategic Acquisition
Integra IDP is our group's version of Instream for Integra customers. As well as being very popular in the public sector as a fully integrated module of the Integra finance suite, Instream is used globally by large enterprise. Capgemini sell Instream to its customers for invoice processing as part of their tech stack. To find out more about the millions of documents Instream processes around the world please visit the Instream website for more case studies.
Celaton
