Integra Citizen is designed to help public sector organisations deliver simple, accessible, and responsive online services. We provide clear, connected digital services that make it easier for citizens, patients, and communities to interact with your organisation.
What is Integra Citizen?
Integra Citizen is an online citizen engagement platform that enables you to create and manage citizen-facing websites, digital forms, and case management processes all in one place.
It brings together everything needed to deliver effective online services:
• Public-facing websites and portals
• Digital forms and self-service transactions
• Case management to track and fulfil requests
• Integration with back-office systems
The result is a powerful connection between what your users see and what your teams need to deliver behind the scenes.
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Designed for how public services really work
For CTOs, digital transformation leaders, and operational teams, the challenge is not just putting services online, it’s ensuring they are joined-up, efficient, and sustainable.
Integra Citizen supports this by enabling you to:
Provide clear, accessible online services: Make it easy for users to find information, complete tasks, and engage with your organisation. (E.g., a resident can apply for a parking permit or report a missed bin online.)
Manage requests end-to-end: Capture information through digital forms and track it through structured case management workflows. (E.g., a housing maintenance request can be logged, assigned, and tracked until completion.)
Connect front-end and back-office systems: Ensure data flows efficiently between citizen interactions and internal processes. (E.g., benefits application data submitted online automatically updates the council’s finance and eligibility systems.)
Reduce manual effort: Digitise and automate routine interactions to ease pressure on operational teams. (E.g., automated reminders for license renewals reduce calls to customer service teams.)
Introduce AI in a practical way: Enhance triaging, routing, and service insight - helping public sector bodies improve responsiveness without disrupting existing services. (E.g., AI automatically routes citizen enquiries to the right department based on content and priority.)
Key capabilities
Citizen websites and portals: Create intuitive, user-friendly digital experiences tailored to your services.
Smart digital forms: Capture accurate information at the point of entry, reducing errors and rework.
Integrated case management: Track, manage, and resolve requests efficiently across their full lifecycle.
Workflow automation: Standardise and accelerate service delivery processes.
System integration: Connect with finance, HR, CRM, and other core systems to create a joined-up environment.
AI-enabled enhancements: Support better decision-making, prioritisation, and service improvement through intelligent automation.
Enabling better service delivery
Integra Citizen helps you move from fragmented, manual processes to connected, digital-first services:
• Faster response times and improved service consistency
• Greater transparency and control over requests and cases
• Improved user satisfaction and increased digital adoption
• Reduced operational burden on internal teams
All while maintaining the governance, security, and reliability required in public sector environments.
Strengthening digital capability across the public sector
Integra Citizen forms part of the wider Integra portfolio within ADVT Group, reflecting a continued investment in digital capability for the public sector.
The strategic acquisition of the GOSS platform strengthens this offering—bringing proven expertise in online citizen engagement together with Integra’s broader capabilities across finance, workforce, and intelligent automation.
A practical path to better digital services
Improving citizen engagement is not just about technology—it’s about delivering services that are easier to use, more efficient to run, and better connected across your organisation.
Integra Citizen gives you the tools to do exactly that—supporting your teams to deliver high-quality online services today, while adopting new capabilities such as AI at a pace that works for you.
Simplify engagement. Connect services. Deliver better outcomes with Integra Citizen.
FAQs
See AllAnything from simple information and request forms through to complex, multi-step service interactions with full case management, covering areas such as housing, revenues and benefits, environmental services, and healthcare interactions.
It can do. But Integra Citizen is designed to work alongside your existing mission-critical technology landscape - integrating with core systems and enhancing how services are delivered digitally.
Every interaction can be tracked as a case, allowing teams to manage requests, assign tasks, monitor progress, and ensure consistent outcomes.
Yes. AI capabilities can be introduced gradually - supporting smarter triaging, automation, and insight, while maintaining control, oversight, and trust.
Yes. Integra Citizen is designed to support high volumes of users, transactions, and services across complex public sector environments.
Strategic Acquisition
Integra's sister company - GOSS - is a market leader for Online Citizen Engagement. Integra Citizen is the version of the Goss Platform for Integra customers. Integra also offers a Supplier Portal built upon the Goss platform. For more information Goss and many more case studies, please visit the Goss website.
GOSS
